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The following services are available for

ONLY $5.99/mo
ONLY $3.99/mo
1 (800) 790-3201



Save Yourself from Headaches, a Big Mess, and Paying a Pretty Penny!

You change the oil in your car to keep the engine humming along happily; you water your plants to keep them healthy and alive; I should hope you brush your teeth to prevent painful trips to the dentist. What are you doing to keep your sewer line from backing up into your home?

If I told you there are preventative measures you can take to decrease the likelihood of sewage spewing onto your fancy flooring, would you want to know? Just like anything that needs maintenance, the longer you wait to tend to your pipes, the more likely you are to suffer a messy and expensive consequence.

Here are five tips for keeping your sewer line in top form:

• Do not put grease, food scraps, coffee grounds, bones, or eggshells into the disposal.
• Do not flush cotton balls, cotton swabs, or feminine hygiene products—only toilet paper and human waste can be flushed.
• Never dispose of chemicals down the drain like paint, paint thinner, glue, nail polish, nail polish remover, or too much lye-based drain cleaner.
• In case of tree roots finding their way to your pipes, use copper sulfate to kill the roots. Copper sulfate only kills roots a short distance and does not harm the tree.
• Use Bio-Clean, a natural bacteria and enzyme-based cleaner, periodically to flush out pipes and prevent clogs.

Prevent what you can, and should your underground pipes leak, break, or burst, there is another way you can avoid headaches and a big expense. You might not realize that homeowners insurance doesn’t cover your main line past your front door.

That’s why National Water Company offers affordable insurance policies through AAA with protection for up to $5,000 per utility line.* Did you know average replacement costs for water or sewer lines can run from $1,792 to $4,961? This coverage makes water line insurance as little as $3.99 per month—sewer line just $5.99.

Even if you’re an all-star in sewer maintenance, all pipes, no matter the material, are vulnerable to problems like invasive tree roots, ground shifting, poor installation, aging, corrosive soil, and seasonal changes.

You can arm yourself with peace of mind as you take care of your system the best you can—let National Water Company do the rest.

To enroll in water and sewage line protection, call 1-800-790-3201 or go to

*See policy restrictions on our website


How Important is a Utility Line Inspection When Buying a Home?

So you’ve fallen in love with a home and are considering buying it for you and your family—the last thing you want to think about is your dream home’s sewer and water lines. You’re probably busy daydreaming about cooking dinner in the spacious kitchen or imagining your holiday decorations on the front door.

A standard home inspection is most likely on your to-do list, but most standard home inspections don’t cover the structural integrity or condition of your utility lines. That beautiful elm tree in the front yard? It might be finding its way into your the water or sewer lines. To find out what kind of shape your dream house is in underground you’ll need a utility line inspection. Professional plumbers can perform camera inspections that allow them to see if there are any cracks, tree roots, disintegration, or any other hidden problems that could be very costly to repair. National Water Company is working to inform homeowners about this important issue, as it can dramatically affect future homeowner’s expenses.

If ever there is ever a time to discover whether lines are faulty or need repair it’s definitely before you buy the home. If the home is older than 10 years, we recommend an inspection. In decade’s prior, different kinds of materials have been popular for utility lines and have since been known to fail. Be sure to ask what kind of material the pipes are made out of and if it’s considered sound by today’s standards.

You might learn that the house has a new system the previous homeowners forgot to mention. You might learn the entire system needs to be replaced or needs other repairs. Either way, this information could be central to your decision of buying the home and it might inform purchase price negotiation, too.

Homebuyers want to be discerning, educated, and proactive.
Here’s two ways to be just that:
• Get your sewer and water lines inspected before you buy.
• Take advantage of National Water Company’s affordable utility line insurance which protects you when the pipes do eventually fail.*

If that elm tree finds its way into the lines after you’re settled into your home you can rest assured knowing that your utility line insurance has you covered. We know that pipes eventually do fail; so remember, find out if there are any problems before they’re your pipes, and second, once you’re a proud homeowner, we’re happy to give you peace of mind with utility line insurance should any problems arise.

To enroll in water and sewer line protection, call 1-800-790-3201 or click the “Enroll Now” link at the bottom of our website. National Water Company is here to help.

*Please see policy restrictions on our website.


Utility Line Insurance—Why Do I Need It?

Of all the catastrophes we fear, a broken water or sewer line might not be the first that comes to mind. In fact, you might be thinking, “Broken utility lines—I have homeowners insurance. I have bigger fish to fry!” But, many people don’t know that homeowners insurance generally does not cover underground utility lines leading to the street. The homeowner is often responsible for repairs when water or sewer lines eventually, and inevitably, fail. These pipes can break for all kinds of reasons: invasive tree roots, ground shifting, poor installation, aging pipes, corrosive soil, and seasonal changes.

When a pipe bursts, few of us are lucky enough to have an uncle with a backhoe and a street paver. The average replacement costs for water or sewer lines can run from $1,792 to $4,961. If your family is sitting on a nest egg hoping to buy a new car or maybe upgrade a few appliances, you may have to spend your hard-earned dollars otherwise should a pesky pipe burst. It never feels good to spend said money on unforeseen emergencies, especially when you didn’t know they were your responsibility in the first place.

That’s where we come in. At National Water Company, we offer water and sewer line protection through AAA for just pennies a day. Water line insurance is as little as $3.99 per month—sewer line is just $5.99. This affordable protection covers up to $5,000 per utility line—everything from minor leaks to a full-line replacement.* With a zero deductible and a toll free 24/7 emergency line, you can rest assured that the work will get done quickly, without extra expenses for your family. The burden is on us, not you. Just think… you won’t need to call 411 in the middle of the night hoping you won’t get the run-around about how to fix the geyser in your front yard. Wouldn’t that be nice? You’ll still get your car or your Maytag. Phew. You can rest easy.

To enroll in water and sewer line protection, call 1-800-790-3201 or click the “Enroll Now” link at the bottom of our website. National Water Company is here to help.


*Please see policy restrictions on our website.


Preventing Sewer Backups

The most common causes of sewer back-ups are grease, disposable wipes and roots in the sewer line. 

What not to flush down your toilet:pipe clog

  • Baby wipes, disinfectant wipes, etc. (or “flushable”)
  • Diapers (cloth, disposable or “flushable”)
  • Facial tissues
  • Napkins (paper or cloth) or paper towels
  • Sanitary napkins, tampons, condoms or any non-organic material
  • Wash cloths, towels, rags, clothing or any cloth items
  • Dental floss
  • Sheet plastic or plastic of any kind
  • Egg shells, nutshells, coffee grounds or any food items
  • Fats, oils or greases

To help prevent future sewer back-ups: Maintenance

  • Stop using the kitchen sink and garbage disposal for grease and food scraps. Vegetable and meat scraps, salad dressing, rice, butter, cooking oils, and many other foods quickly deposit grease and solids that can build up in pipes over time and eventually block a sewer line.
  • Instead of putting food waste into a garbage disposal, use a paper towel or spatula to move food waste from plates and pans into yard waste container. Let melted oils used for cooking solidify in a container on the counter or in the refrigerator before placing them into the garbage.
  • Know where your sewer line is located, roots often creep into the sewer pipe and over time cause a blockage. If trees or shrubs have caused a problem in the past, remove them.
  • Consider an annual maintenance program to remove roots and build up in your sewer line.
  • Don’t waste money on “miracle” root killers, which rarely work. Roots typically enter the top part of the pipe. Chemicals sit on the bottom. A foaming root removal process can be successful when administered properly.

Like all home systems the sewer line does need some care and maintenance. If you have had past back ups they are likely to reoccur if annual maintenance is not done. You can call NWC for a referral of a local drain cleaner who can help. Your insurance policy should be used for major service line breakdowns.



Water conservation in the home

1. Check faucets and pipes for leaks
A small drip from a worn faucet washer can waste 20 gallons of water per day. Larger leaks can waste hundreds of gallons.

2. Don’t use the toilet as an ashtray or wastebasket
Every time you flush a cigarette butt, facial tissue or other small bit of trash, five to seven gallons of water is wasted.

3. Check your toilets for leaks
Put a little food coloring in your toilet tank. If, without flushing, the color begins to appear in the bowl within 30 minutes, you have a leak that should be repaired immediately. Most replacement parts are inexpensive and easy to install.

4. Use your water meter to check for hidden water leaks
Read the house water meter before and after a two-hour period when no water is being used. If the meter does not read exactly the same, there is a leak.

5. Install water-saving shower heads and low-flow faucet aerators
Inexpensive Water-Saving low-flow shower heads or restrictors are easy for the homeowner to install. Also, long, hot showers can use five to ten gallons every unneeded minute. Limit your showers to the time it takes to soap up, wash down and rinse off. “Low-flow” means it uses less than 2.5 gallons per minute.
You can easily install a ShowerStart showerhead, or add a ShowerStart converter to existing showerheads, which automatically pauses a running shower once it gets warm.
Also, all household faucets should be fit with aerators. This single best home water conservation method is also the cheapest!

6. Put plastic bottles or float booster in your toilet tank
To cut down on water waste, put an inch or two of sand or pebbles inside each of two plastic bottles to weigh them down. Fill the bottles with water, screw the lids on, and put them in your toilet tank, safely away from the operating mechanisms. Or, buy an inexpensive Tank Bank or Float Booster. This may save ten or more gallons of water per day. Be sure at least 3 gallons of water remain in the tank so it will flush properly.
For new installations, consider buying “low flush” toilets, which use 1 to 2 gallons per flush instead of the usual 3 to 5 gallons.

Replacing an 18 liter per flush toilet with an ultra-low volume (ULV) 6 liter flush model represents a 70% savings in water flushed and will cut indoor water use by about 30%.

7. Insulate your water pipes.
It’s easy and inexpensive to insulate your water pipes with pre-slit foam pipe insulation. You’ll get hot water faster plus avoid wasting water while it heats up.

8. Take shorter showers.
One way to cut down on water use is to turn off the shower after soaping up, then turn it back on to rinse. A four-minute shower uses approximately 20 to 40 gallons of water.

9. Turn off the water after you wet your toothbrush
There is no need to keep the water running while brushing your teeth. Just wet your brush and fill a glass for mouth rinsing.

10. Rinse your razor in the sink
Fill the sink with a few inches of warm water. This will rinse your razor just as well as running water, with far less waste of water.

11. Use your dishwasher and clothes washer for only full loads
Automatic dishwashers and clothes washers should be fully loaded for optimum water conservation. Most makers of dishwashing soap recommend not pre-rinsing dishes which is a big water savings.

With clothes washers, avoid the permanent press cycle, which uses an added 20 liters (5 gallons) for the extra rinse. For partial loads, adjust water levels to match the size of the load. Replace old clothes washers. New Energy Star rated washers use 35 – 50% less water and 50% less energy per load. If you’re in the market for a new clothes washer, consider buying a water-saving frontload Washer.

12. Minimize use of kitchen sink garbage disposal units
In-sink ‘garburators’ require lots of water to operate properly, and also add considerably to the volume of solids in a septic tank which can lead to maintenance problems. Start a Compost Pile as an alternate method of disposing food waste.

13. When washing dishes by hand, don’t leave the water running for rinsing
If you have a double-basin, fill one with soapy water and one with rinse water. If you have a single-basin sink, gather washed dishes in a dish rack and rinse them with a spray device or a panful of hot water. Dual-Swivel Aerators are available to make this easier. If using a dishwasher, there is usually no need to pre-rinse the dishes.

14. Don’t let the faucet run while you clean vegetables
Just rinse them in a stoppered sink or a pan of clean water. Use a Dual-Setting Aerators.

15. Keep a bottle of drinking water in the fridge
Running tap water to cool it off for drinking water is wasteful. Store drinking water in the fridge in a Safe Drinking Bottle.


Company offers warranty coverage and water conservation (Yakima,WA)

Washington Department of Health Newsletter – The Water Tap – March 2010
National Water Company Article pg. 14-15

By DENISE KELLER (Business Journal Staff on 3-17-2011)

Most homeowners know that a broken pipe can be messy, inconvenient and expensive.

However, not everyone realizes that the repair of certain pipes is not covered by most homeowners insurance.
According to Tracy Jewett, a Selah-based account representative with National Water Company, 98 percent of homeowners insurance policies exclude coverage for the repair of lateral water and sewer lines – the pipes that extend from the city connection to the home.

To address this void, a contractor, an entrepreneur and an investment group partnered to form National Water Company in 2008 in Moses Lake, where it is currently headquartered.

The company provides insurance-backed warranty coverage for lateral water and sewer lines.

“Old style pipes” were designed to last up to 40 years, Jewett says, and the average home in the United States is 36 years old.
Pipes and fittings are starting to wear out and break.

Pipes – even new ones – can fail as a result of poor installation, invasive tree roots, ground shifting, soil conditions or seasonal changes. Depending on the severity of the damage, homeowners may experience anything from a slight increase in their water bill to a flooded lawn.

The average bill for a water line repair will total about $2,400, and a sewer line repair will ring up at around $3,000, according to Jewett.

“As a homeowner, if this happens to you, you’re going to be irate,” he says.

“You’re going to call the city and they’re going to say, ‘Sorry, we don’t cover that. That’s private.’ And then you’re going to call your homeowners agent, and your homeowners agent is going to say, ‘Nope, that’s an exclusion. That’s a line that’s not covered.’”

National Water Company sells water line coverage starting at $3.99 a month and a premium package covering both water and sewer lines for $95 a year, Jewett says.

The company is working to appoint local insurance brokers to sell the coverage. Elliott Insurance Services is the first agency in Yakima to partner with National Water Company.

National Water Company is also seeking support from municipalities.

Jewett and colleagues are introducing the company to city officials and asking them to inform residential customers that the lateral service lines are the responsibility of the homeowner.

“The small picture right now is the water and sewer line coverage, the peace of mind for this major catastrophe that could happen ,” Jewett says. “The big picture is water conservation.”

According to Jewett, National Water Company can help city governments meet state and federal mandates requiring water conservation. He says a large portion of a city’s water leakage takes place on the private side of the meter.

“Sometimes it’s cost prohibitive for people to fix their water line because with a tiny, little leak in your water line, your bill only goes up $3 a month. You’re not really concerned about it because you know it’s going to be $2,000 to get a backhoe in there to dig this line up,” Jewett says, adding that his company’s warranty coverage allows homeowners to have lines repaired without paying a deductible.

For every leaky pipe fixed, National Water Company will give the city a report of the estimated amount of water that will be saved because of the repair.

“It’s going to benefit the city because now they look proactive in water conservation efforts,” Jewett says. For more information, contact Jewett at 969-0207.



  • © 2014 National Water Company